Refund policy
Returns & Refunds
At ZALEIKA, each piece is made-to-order and crafted specifically for you. For this reason, we do not accept returns or offer refunds.
Exchanges
We offer exchanges in certain cases. To be eligible, your item must:
- Be unworn and in original condition
- Include all original packaging
- Be free of damage or signs of wear
To request an exchange, please contact us at hello@zaleika.com within 14 days of delivery. We will guide you through the process and provide the appropriate return address.
Damaged or Defective Items
If your order arrives damaged or defective, please email us immediately at hello@zaleika.com. We will repair or replace the piece as needed.
Non-Exchangeable Items
The following cannot be exchanged:
- Personalized or custom pieces
- Sale items
- Gift cards
Gifts
If your item was marked as a gift and shipped directly to you, exchanges can still be arranged. Please contact us and we will assist you accordingly.
How to Request an Exchange
Please email us at hello@zaleika.com before sending your item back. We will provide return instructions and the correct return address.
Return Shipping
Shipping costs for exchanges are the responsibility of the customer and are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
A Note From Us
Each ZALEIKA piece is made with intention and crafted especially for you. This made-to-order approach allows us to maintain a more conscious and considered way of creating jewelry.
If you have any questions before placing your order, we are always here to assist you at hello@zaleika.com.